Big data meets Big Brother
Botsman (Rachel)
Source: The Week, Issue 1151, 18 November 2017
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  1. On 14 June 2014, the State Council of China published a document called "Planning Outline for the Construction of a Social Credit System". In the way of Chinese policy documents, it was a lengthy and rather dry affair, but it contained a radical idea: What if there was a national trust score that rated the kind of citizen you were?
  2. Imagine a world where many of your daily activities were constantly monitored and evaluated: what you buy online; where you are at any given time; who your friends are and how you interact with them; how many hours you spend playing video games; and what bills and taxes you pay (or not). It's not hard to picture, because most of that already happens, thanks to data-collecting behemoths like Google, Facebook and Instagram, or health-tracking apps such as Fitbit. But now imagine a system where all of these behaviours are rated as either positive or negative and distilled into a single number, according to rules set by the government. That would create your Citizen Score, and it would tell everyone whether or not you were trustworthy. Plus, your rating would be publicly ranked against those of the entire population and used to determine your eligibility for a mortgage or a job, where your children can go to school - or your chances of getting a date.
  3. A futuristic vision of Big Brother out of control? No - it's already underway in China, where the government is developing the Social Credit System (SCS1) to rate the trustworthiness of its 1.3 billion citizens. Beijing is pitching the system as a desirable way to measure and enhance "trust" nationwide and to build a culture of "sincerity". As the policy states, "It will forge a public opinion environment where keeping trust is glorious. It will strengthen sincerity in government affairs, commercial sincerity, social sincerity and the construction of judicial credibility." For now, technically, participating in China's Citizen Scores is voluntary. But by 2020 it will be mandatory. The behaviour of every single citizen in China will be rated and ranked, whether they like it or not. Until then, the Chinese government is taking a watch-and-learn approach.
  4. In this marriage between communist oversight and capitalist can-do, the government has given a licence to eight private companies to come up with systems and algorithms for social credit scores. One contract is with China Rapid Finance2, a partner of the social-network behemoth Tencent3 and developer of the messaging app WeChat, with more than 850 million active users. The other Sesame Credit4, is run By the Ant Financial Services Group (AFSG5) an affiliate company of Alibaba6. Ant Financial also runs Alipay, a payments arm that people use not only to buy things online, but also for restaurants, taxis, school fees, cinema tickets, and to transfer money to each other. Sesame Credit has also teamed up with other data- generating platforms such as Didi Chuxing, the equivalent of Uber in China, and Baihe, the country's largest online matchmaking service That all adds up to gargantuan amounts of big data that Sesame Credit can tap into to assess how people behave.
  5. So just how are people rated? Individuals on Sesame Credit are given a score between 350 and 950 points. Alibaba does not divulge the "complex algorithm" it uses to calculate the number, but they reveal five factors taken into account. The first is credit history. Does the citizen pay their electricity or phone bill on time? Next is fulfilment capacity, "a user's ability to fulfil his or her contract obligations". The third is personal information such as someone's mobile phone number and address. The fourth category – behaviour and preference - is where things get interesting. Under this system, something as innocuous as a person's shopping habits become a measure of character. Alibaba admits it judges people by the types of products they buy. "Someone who plays video games for ten hours a day, for example, would be considered an idle person," says Li Yingyun, Sesame's Technology Director. "Someone who frequently buys diapers would be considered as a parent, who on balance is more likely to have a sense of responsibility." So the system not only investigates behaviour - it shapes it. It "nudges" citizens away from purchases and behaviours the government does not like. Friends matter, too. The fifth category is interpersonal relationships. What do their choice of online friends and their interactions say about the person being assessed? Sharing what Sesame Credit refers to as "positive energy" online, nice messages about the government or how well the country's economy is doing, will make your score go up.
  6. Alibaba is adamant that, currently, anything negative posted on social media does not affect scores (we don't know if this is true or not because the algorithm is secret). But you can see how this might play out when the government's Citizen Score system officially launches in 2020. Private platforms will be acting essentially as spy agencies for the government. Posting dissenting political opinions or links mentioning Tiananmen Square has never been wise in China, but now it could directly hurt a citizen's rating. But here's the real kicker: a person's own score will also be affected by what their online friends say and do, beyond their own contact with them. If someone they are connected to online posts a negative comment, their own score will go down.
  7. So why have millions of people already signed up to what amounts to a trial run for a publicly endorsed government surveillance system? There may be darker, unstated reasons - fear of reprisals, for instance, for those who don't put their hand up - but there is also a lure, in the form of rewards and "special privileges", for those citizens who prove themselves to be "trustworthy" on Sesame Credit. If their score reaches 600, they can take out a loan of up to 5,000 yuan (around £570) to shop online, as long as it's on an Alibaba site. Reach 650 points, and they may rent a car without leaving a deposit. They are also entitled to faster check-in at hotels and use of the VIP check-in at Beijing airport. Get above 700 and they can apply for Singapore travel without supporting documents such as an employee letter. And at 750, they get a fast-tracked application to a coveted pan-European Schengen visa. "I think the best way to understand the system is as a sort of bastard love child of a loyalty scheme," says Rogier Creemers, a specialist in Chinese law and governance at Leiden University.
  8. Higher scores have already become a status symbol, with almost 100,000 people bragging about their scores on Weibo (the Chinese equivalent of Twitter) within months of the launch. A citizen's score can affect their odds of getting a date, or a marriage partner, because the higher their Sesame rating, the more prominent their dating profile is on Baihe. Sesame Credit already offers tips to help individuals improve their ranking, including warning about the downsides of friending someone who has a low score. This is basically a big data gamified version of the Communist Party's surveillance methods. The regime kept a dossier, or dang'an, on every individual that tracked political and personal transgressions. A citizen's dang'an followed them for life, from schools to jobs. People started reporting on friends and even family members, raising suspicion and lowering social trust in China. The same thing will happen with digital dossiers. People will have an incentive to say to their friends and family, "Don't post that. I don't want you to hurt your score, but I also don't want you to hurt mine."
  9. Currently, Sesame Credit does not directly penalise people for being "untrustworthy" - it's more effective to lock people in with treats for good behaviour. But Hu Tao, Sesame Credit's chief manager, warns that the system is designed so that "untrustworthy people can't rent a car, can't borrow money or even can't find a job". She has even disclosed that Sesame Credit has approached China's Education Bureau about sharing a list of its students who cheated on national examinations, in order to make them pay into the future for their dishonesty. Penalties are set to change dramatically when the government system becomes mandatory in 2020. Last year, the State Council General Office updated its policy to reflect the simple principle: "If trust is broken in one place, restrictions are imposed everywhere." Soon, people with low ratings will have slower internet speeds; restricted access to restaurants, nightclubs or golf courses; and the removal of the right to travel freely abroad. Scores will influence a person's rental applications, ability to get insurance or a loan and social-security benefits. Citizens with low scores will not be hired by certain employers, will be forbidden from obtaining some jobs, and will be restricted when it comes to enrolling themselves or their children in expensive private schools. As the government document states, the Social Credit System will "allow the trustworthy to roam everywhere under heaven while making it hard for the discredited to take a single step".
  10. It's a bit like Orwell's Nineteen Eighty-Four meets Pavlov's dogs. Act like a good citizen, be rewarded. It's worth remembering, however, that personal scoring systems have been present in the West for decades. More than 70 years ago, two men called Bill Fair and Earl Isaac invented credit scores. Today, companies use Fico7 scores to determine many financial decisions, including the interest rate on our mortgage or whether we should be given a loan. The majority of Chinese people have never had credit scores, and so they can't get credit. "Many people don't own houses, cars or credit cards in China, so that kind of information isn't available to measure," explains Wen Quan, an influential blogger who writes about technology and finance.
  11. China's lack of a national credit system is why the government is adamant that Citizen Scores are needed to fix what they refer to as a "trust deficit". Professor Wang Shuqin, from the Office of Philosophy and Social Science at Capital Normal University in China, recently won the bid to help the government develop the system that she refers to as "China's Social Faithful System". Without such a mechanism, doing business in China is risky, she stresses, as about half of the signed contracts are not kept. "Given the speed of the digital economy, it's crucial that people can quickly verify each other's credit worthiness," she says. "The behaviour of the majority is determined by their world of thoughts. A person who believes in socialist core values is behaving more decently."
  12. When I tell Westerners about the Social Credit System in China, their responses are fervent and visceral. Yet we already rate restaurants, movies, books and even doctors. All kinds of companies scrutinise the "big data" emitted from our smart devices to understand our lives and desires to predict actions in ways that we couldn't even predict ourselves. We’re getting closer to the Chinese system - the expansion of credit scoring into life scoring - even if we don't know it. According to Luciano Floridi, a professor of philosophy and ethics of information at the University of Oxford, there have been three critical "de-centering shifts" that have altered our view in self-understanding: Copernicus's model of the Earth orbiting the Sun; Darwin's theory of natural selection; and Freud's claim that our daily actions are controlled by the unconscious mind. He believes we are now entering the fourth shift, as what we do online and offline merge into an "onlife". As our society8 increasingly becomes an infosphere, a mixture of physical and virtual experiences, we are acquiring an onlife personality - different from who we innately are in the "real world" alone.
  13. Barring some kind of mass citizen revolt to wrench back privacy, we are entering an age where an individual's actions will be judged by standards they can't control and where that judgement can't be erased. The consequences are not only troubling; they're permanent. Forget the right to delete or to be forgotten, to be young and foolish. Today China, tomorrow a place near you. The real questions about the future of trust are not technological or economic; they are ethical.


In-Page Footnotes

Footnote 1: For SCS, see Wikipedia: Wikipedia: Social Credit System.

Footnote 2: For China Rapid Finance, see Link (Defunct)

Footnote 3: For Tencent, see Wikipedia: Wikipedia: Tencent

Footnote 4: For Sesame Credit see Wikipedia: Wikipedia: Zhima Credit

Footnote 5: For AFSG see Wikipedia: Wikipedia: Ant Financial

Footnote 6: For Alibaba see Wikipedia: Wikipedia: Alibaba Group

Footnote 7: For Fico, see Wikipedia: Wikipedia: FICO.

Text Colour Conventions (see disclaimer)

  1. Blue: Text by me; © Theo Todman, 2020
  2. Mauve: Text by correspondent(s) or other author(s); © the author(s)

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